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Refund & Cancellation Policy
Last updated: 8 October 2026 · Applies to all Gujarat ⇄ Rupaidiha bus tickets
Refund Slabs
Refund percentage depends on how far in advance of departure you cancel:
| Cancellation Window | Refund |
|---|
| 48+ hours before departure | 75% |
| 24–48 hours before departure | 50% |
| Under 24 hours / No-show | No refund |
Refund percentages are calculated on the base fare. Platform/service fees may not be refundable.
Refund Processing
- Refunds are sent to the same account/method used for payment.
- INR and NPR / eSewa payments: refund within 5–7 working days.
- Cash payments: refund at the booking counter or via bank transfer.
Rescheduling
- Reschedule once: free if asked 96+ hrs before departure · 24–96 hrs: 10% fee · not allowed under 24 hrs.
- Rescheduling to a different date is subject to seat availability.
- Fare difference (if any) is charged at the time of rescheduling.
- Second reschedule is treated as a cancellation + new booking.
Operator-Initiated Cancellation
- If S Hari Global cancels a service (mechanical, weather, force majeure), you receive a 100% refund or a free seat on the next available bus.
- We are not liable for delays caused by border/immigration, road blocks, or natural events.
No-Show Policy
If you do not board the bus and have not cancelled, no refund is applicable. Please cancel in advance to receive the applicable refund.
Contact for Refund Queries
For complete terms including luggage, conduct, and border rules, see our Terms & Conditions.
