Privacy Policy

Last updated: 18 September 2026

This policy explains what personal data S Hari Global Private Limited ("we", "us") collects when you use shreehariglobal.in, book a bus ticket with us (online, at our counters or through an authorised agent), or message us on WhatsApp, and how we use, share, keep and delete it.

1. Who we are

S Hari Global Private Limited (CIN U52291GJ2026PTC174029), Near Shilpa Garage, Silver Complex, Mehsana – 384002, Gujarat, India. We run the India–Nepal passenger bus service between Gujarat and Rupaidiha / Nepalgunj, together with our partner company in Nepal for the Nepal side of the journey. Contact: +91 91048 01507 · shreehariglobalpvtltd@gmail.com.

2. What we collect

• Booking details: passenger names, age / gender where needed for the seat and the manifest, mobile number, email (optional), boarding and drop point, travel date, seats and fare.
• Identity documents: ID type and number, nationality and, where you upload them, a photo of the ID (e.g. Aadhaar, Nepali citizenship card, passport). Cross-border travel and the passenger manifest require them.
• Payment proof: the UPI / eSewa reference and the screenshot you upload so we can verify the payment. We never see or store your card, bank or UPI PIN details.
• Messages: WhatsApp messages you send to our business number (for example a PNR to check a booking) and the messages we send you.
• Sign-in data: your mobile number and one-time codes (OTP). OTP codes expire and are masked in our message logs.
• Technical data: IP address, browser / device type and security logs, used to keep the service safe and to stop abuse. We do not use advertising or third-party analytics trackers.
• Location: only if you allow it in your browser, to show the nearest boarding point or live bus position. It is not stored against your booking.

3. How we use it

• to make, confirm, change, cancel and refund your booking, and to issue your e-ticket;
• to send booking confirmations, e-tickets, boarding / trip updates, payment and refund updates by WhatsApp, SMS and email;
• to prepare the passenger manifest and complete border and legal formalities;
• to answer your questions and complaints;
• to keep accounts and meet tax, company-law and police / border requirements;
• to prevent fraud and misuse of the website.

We do not sell your personal data and we do not send you marketing messages unless you asked for them.

4. WhatsApp messages

We use the WhatsApp Business Platform (Cloud API) by Meta to send you service messages about your own bookings: ticket confirmation with the e-ticket image, trip and payment updates, and replies when you message us. When you give us your mobile number for a booking, or message our WhatsApp number, you agree to receive these messages. Messages are delivered through Meta's servers under WhatsApp's Business Policy and WhatsApp's Privacy Policy. To stop WhatsApp updates, tell us on any contact channel below; you will still get the SMS or email for a ticket you buy.

5. Who we share it with

Only what each needs to do its job:

• Meta Platforms (WhatsApp messages) and Twilio (SMS and, as a fallback, WhatsApp) to deliver messages;
• our email provider (Google) to send tickets by email;
• our hosting provider (Hostinger) where the website and database run;
• our partner company in Nepal, bus crew and authorised booking agents, for the journey you booked;
• government, police, customs or border authorities when the law requires it.

If the AI help assistant on the website is switched on, the question you type in it is sent to our AI provider (Anthropic) to generate an answer; do not type ID or payment details into it.

6. How long we keep it

• Booking, payment and invoice records: as long as Indian tax and company law requires (generally up to 8 years).
• ID documents and payment screenshots: as long as needed for the journey, border checks, disputes and legal requirements, then deleted on request (see Data deletion).
• Security and technical logs: normally 30–90 days. Expired one-time codes: removed within a day.

7. How we protect it

HTTPS everywhere, access limited to staff who need it with individual logins (two-factor sign-in available), uploaded documents blocked from public web access, and an audit log of staff actions.

8. Your rights

You can ask us to show, correct or delete the personal data we hold about you, or to stop WhatsApp updates. We answer within 30 days. Some records must be kept by law even after a deletion request; we will tell you which. See how to request deletion. You can also complain to the Data Protection Board of India under the Digital Personal Data Protection Act, 2023.

9. Children

Bookings are made by adults. A child's details are given by the adult booking for them, only for the journey.

10. Changes

We will update this page when our practices change and show the new date at the top.

11. Contact / grievance

S Hari Global Private Limited, Near Shilpa Garage, Silver Complex, Mehsana – 384002, Gujarat, India
Phone / WhatsApp: +91 91048 01507 · Email: shreehariglobalpvtltd@gmail.com