Terms of Service

Last updated: 18 September 2026

These Terms of Service apply to everyone who uses shreehariglobal.in, books a ticket with S Hari Global Private Limited ("we", "us"), or messages our WhatsApp number. The complete, section-by-section Terms & Conditions of Carriage (English, हिन्दी, नेपाली) form part of these Terms; if the two differ, the full Terms & Conditions apply.

1. The service

We sell seats on our India–Nepal sleeper bus service (Gujarat ⇄ Rupaidiha / Nepalgunj) through this website, our counters and authorised agents. The Nepal side of the journey is operated with our partner company in Nepal.

2. Booking and payment

• A seat is confirmed only after we verify your payment; you then receive a PNR and an e-ticket.
• Check the names, mobile number, date and boarding point before paying. You are responsible for the details you give.
• Fares are shown in INR (and NPR where offered) before you pay. We may revise fares for future bookings; a confirmed ticket keeps its fare.
• Fake or misused payment proof cancels the booking and may be reported.

3. Cancellation and refund

Cancellation before departure is refunded on this scale:

• 96 hours or more before departure: 90% refund
• 48–96 hours before departure: 75% refund
• 24–48 hours before departure: 50% refund
• 6–24 hours before departure: 25% refund
• less than 6 hours before departure, or no-show: no refund

Refunds go back to the same account within 5–7 working days after approval. If we cancel a trip, you get a full refund or a free change of date.

4. Travel rules

• Reach the boarding point 30 minutes before departure with your e-ticket (image, PDF or PNR).
• Carry a valid photo ID. For the India–Nepal border, carry the documents the authorities require (for Indian and Nepali citizens, typically a passport, voter ID or citizenship certificate).
• No illegal, dangerous or restricted goods. Luggage must follow the allowance in the full Terms and customs rules.
• Staff may refuse travel to anyone who is unsafe, abusive or without valid documents.

5. Delays and events outside our control

Road, weather, border, strike or government action can delay or stop a journey. We will inform you and help with a change of date or a refund as set out in the full Terms; we are not liable for losses caused by such events.

6. WhatsApp and other messages

By booking or messaging us you agree to receive service messages about your bookings on WhatsApp, SMS and email. Our WhatsApp assistant can tell you a booking's status when you send its PNR; full details and the e-ticket are only sent to the mobile number used for the booking. Use of WhatsApp is also subject to Meta's WhatsApp terms.

7. Using the website

Do not misuse the website: no automated scraping, fake bookings, attempts to access other people's bookings or to break its security. We may block access that harms the service.

8. Liability

Our liability for any booking is limited to the fare paid for it, except where the law does not allow a limit.

9. Privacy

How we handle personal data is explained in our Privacy Policy.

10. Law and disputes

These Terms are governed by the laws of India. Courts at Mehsana, Gujarat have jurisdiction, without affecting any consumer rights you have under Nepali law for the Nepal part of the journey. Please contact us first; most issues are solved in a call.

11. Contact

S Hari Global Private Limited (CIN U52291GJ2026PTC174029), Near Shilpa Garage, Silver Complex, Mehsana – 384002, Gujarat, India
Phone / WhatsApp: +91 91048 01507 · Email: shreehariglobalpvtltd@gmail.com